Trades playbook

Answer the same questions once, then never again

Pricing ranges, service area, hours, brands you work with, do you do that job. Your genie answers from your own knowledge base, instantly, so routine questions stop eating your day.

The same five questions interrupt you all day
Callers hang up when they cannot get a quick answer
Quoting time is lost to questions that are not really leads
After-hours FAQs still go unanswered until morning

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The architecture

This is the split that makes it work: the genie owns the repetitive answers, your team keeps the judgement.

What the genie owns vs your team The genie owns the always-on, repetitive work. Your team keeps the judgement calls.

Trained on your business, not a generic script

A call centre reads from a thin script and puts anything hard on hold. Your genie answers from your knowledge base, so it knows your prices, your suburbs, and the jobs you actually take. The more you upload, the more it sounds like you.

Questions it handles without you

•"How much for a callout in my area?"
•"Do you service my suburb?"
•"Do you work on that brand or system?"
•"What are your hours and how soon can you come?"
•"Can I get a rough estimate before booking?"

When a question turns into a real job, the genie moves straight into lead capture or booking. When it is out of its depth, it does a clean handoff to you. Learn how the knowledge base powers it in the architecture guide.