Mine ready, every shift
A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.
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Breakdown & Downtime Triage
Mining support
Try saying
Watch a genie handle a real mining enquiry
This is Breakdown & Downtime Triage’s own configuration — answering, then capturing the lead, the way it would at 9pm.
Breakdown & Downtime Triage
Mining support
One genie answers every call, chat, and message
Trained once on what your business knows, then it picks up on every channel and takes action in your systems.
Trained on everything you know
One genie
Trained on what your business knows. One source of truth.
Answering on every channel
And taking action in your systems
What your mining genie does
Three jobs, handled the moment a customer reaches out.
Breakdown & Downtime Response
Critical 24/7 response for equipment failures at the face, on the haul road, or in the plant
Parts & Consumables Ordering
Help crews reorder wear parts, bits, liners, belts, and consumables — even without a part number
Service & Shutdown Scheduling
Schedule preventive maintenance, major shutdowns, and inspections around production windows
“Our sites run around the clock and our phones have to keep up. Help Genie means a driller at 3 AM gets the same response as a day-shift supervisor — and nothing falls through the cracks.”
Your Site Never Stops
Night shift breakdowns, remote sites, weekend consumable runs, contractor callouts — your Genie handles it all with the urgency and discipline mining operations demand.
Always Responding
Breakdowns triaged and crews dispatched — at 3 AM or 3 PM.
Always Supplying
Parts and consumables identified, stocked, and on the next freight.
Always Protecting
Incidents captured, equipment locked out, HSEQ notified — instantly.
Want the detail?
Everything Help Genie does for mining
The challenges, the full application list, integrations, and FAQs — for when you want to dig in.
Common Challenges
Challenges You Face
These are the problems your customers deal with every day — and what Help Genie solves.
Unplanned Downtime on Critical Assets
High ImpactA single haul truck, shovel, or mill failure can cost tens of thousands per hour in lost production
Remote Sites, Limited Coverage
High ImpactMines often operate in remote regions with thin after hours support and long response windows
Complex Parts & Consumables Sourcing
High ImpactThousands of SKUs across drill bits, liners, belts, picks, and OEM parts make accurate ordering hard
Safety Reporting Friction
High ImpactIncidents and near-misses go unreported when crews can't get through to the right person quickly
Solutions
How Help Genie Solves It
From challenge to resolution — see exactly how Help Genie transforms your operations.
Unplanned equipment downtime
Deploy 24/7 breakdown triage Voice Genie with severity assessment and dispatch routing
Configure asset catalogue, severity matrix, and automatic notification to maintenance planners
Faster initial response on critical assets Better prioritisation across concurrent faults Less production time lost Parts and consumables identification
Voice-guided parts lookup cross-referencing by equipment model, serial, and description
Integrate with parts catalogue and inventory system for live stock and ordering
Lower return rates from mis-ordered parts 24/7 ordering for remote sites Reduced buyer-desk call volume Safety and near-miss capture
Structured intake Genie that logs incidents, tags equipment, and escalates to HSEQ leads
Configure incident categories, lockout flags, and safety-manager notifications
Higher near-miss reporting rates Faster hazard containment Audit-ready compliance records 
Applications
Applications
How businesses use Help Genie across departments
Breakdown & Downtime Response
Critical 24/7 response for equipment failures at the face, on the haul road, or in the plant
- 24/7 breakdown triage
- Severity-based prioritisation
- Technician and parts dispatch
- Reduce unplanned downtime
Parts & Consumables Ordering
Help crews reorder wear parts, bits, liners, belts, and consumables — even without a part number
- Cross-reference by equipment model
- Stock availability checks
- 24/7 order placement
- Site-delivery coordination
Service & Shutdown Scheduling
Schedule preventive maintenance, major shutdowns, and inspections around production windows
- Shutdown-window scheduling
- Multi-asset service coordination
- Planned maintenance reminders
- Reduce scheduling calls
Safety & Incident Intake
Capture safety incidents, near-misses, and hazard reports with structured data and auto-escalation
- 24/7 incident reporting
- Structured data capture
- Automatic escalation
- Compliance documentation
Shift & Contractor Coordination
Handle contractor callouts, shift swaps, and site access enquiries across multiple crews
- Contractor callout dispatch
- Site induction enquiries
- Shift coverage coordination
- Reduce supervisor interruptions
Technical & Specification Enquiries
Answer equipment, drill program, and consumable specification questions around the clock
- Instant spec lookups
- Drill program guidance
- Compatibility checks
- Documentation delivery
Use Cases
What Your Genie Can Do
Breakdown & Downtime Response
Critical asset failures cost tens of thousands per hour. Your Genie assesses severity, confirms site safety, and dispatches crews and parts — in minutes, not hours.
Severity-based prioritisation Safety-first intake on every call Mobile maintenance dispatch with parts Faster response on production-stopping faults 
Parts & Consumables Sourcing
No part number? Your Genie works from the rig or asset, cross-references, confirms stock, and places the order — with site delivery coordinated for the next freight run.
Cross-reference by equipment model Real-time stock availability Overnight and expedited delivery Account-based pricing applied 
Service & Shutdown Scheduling
Liner changes, belt inspections, pump rebuilds — your Genie books service work around production windows and sends reminders so scheduled shutdowns stay on track.
Shutdown-window scheduling Multi-asset service coordination Automated PM reminders Compliance documentation tracked 
Safety & Incident Intake
Near-misses and incidents captured the moment they happen — with structured data, equipment lockout flags, and automatic escalation to HSEQ leads.
24/7 incident reporting Structured data capture Equipment lockout flagging HSEQ manager auto-notification 
API & Integrations
Connect Anything via Our API
One REST API with a typed TypeScript SDK, real-time webhooks, and embeddable widgets — your logic, our conversation engine.
32 Resources, One REST API
Typed responses, pagination, and filtering across every resource — agents, conversations, knowledge bases, and more.
Webhooks & Real-time Events
Subscribe to conversation events, lead captures, and status changes. Push data to your systems the moment it happens.
Embed Anywhere
Drop a genie widget into any website, app, or kiosk with a single script tag or iframe.
Works with your existing tools
AI agent compatible
New
Our API is designed to work with the latest AI coding tools and agent frameworks. Build, extend, and automate Help Genie with the tools you already use.
Get your API key and start building in minutes
Voice Genies
See What a Voice Genie Can Do
Tap any genie to try a live voice demo — or build your own in one click. Every genie is fully customisable to your business, your voice, and your workflow.
A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.
Talk to it
FAQ
Common Questions
01Can the genie handle remote sites with poor phone reception?
Yes. Genies pick up calls that route through your existing line, so whether crews call from site satellite, UHF patch-through, or mobile, the intake is consistent. Structured data capture means partial calls still produce actionable records.
02Does it work for contractors as well as direct employees?
Absolutely. Many mining customers deploy genies specifically to handle contractor callouts, induction enquiries, and cross-crew coordination — where the volume is highest and the supervisors are stretched thin.
03How does it integrate with our maintenance and HSEQ systems?
Help Genie integrates with leading ERP, CMMS, and HSEQ platforms including SAP, Pronto, MineStar, and INX. Breakdown tickets, parts orders, and incident records flow straight into your existing workflow.
04Can I customize how my Genie speaks and acts?
Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.
05How do I add knowledge and keep it updated?
Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.
06How do I access my lead information?
Your way. View a real-time dashboard with all conversation details, get instant SMS alerts for new leads, receive email summaries with full transcripts, or export data anytime you need it.
07Can I transfer calls to a human?
Yes. Define what triggers a transfer, route to specific team members or departments, set up on-call schedules, and enjoy warm handoffs with full context provided.
08Can I use my existing business phone number?
Yes. Your customers call the same number they always have. Help Genie integrates seamlessly with your current phone system — no need to change your business cards or website.
09Can I create a new phone number?
Easily. Pick from thousands of available local or toll-free numbers. Your new number is active in minutes — perfect for new campaigns or locations.
10Can I be more present for my customers?
Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.
Learn More
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Explore Other Industries
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